SHIPPING & RETURN POLICY
Orders are shipped on weekdays via UPS. Orders placed after 1pm PST, on weekends, or holidays will be processed on the next business day. All in-stock orders are shipped within 1-2 business days [For expedited orders placed before 1pm PST, every effort is made to get them out the same day.] Vaporizer orders must be placed by 9am PST for same day expedited shipping.
At this time, we are unable to accept orders to be shipped to destinations outside of the US, including US territories. We apologize for any inconvenience.
We currently offer the following shipping methods within the USA:
UPS Ground (7 – 10 business days) $6.99
UPS 2nd Day Air (2 – 3 business days) $24.99
UPS Next Day Air (1 – 2 business days) $44.99
We offer free UPS Ground Shipping with all orders over $100.
Please note: Orders of our hemp food selections, including hemp seeds, hemp seed oil, hemp protein, and hemp snacks, are shipped via UPS Ground (7 – 10 business days). We are unable to offer expedited shipping on hemp foods at this time.
Once an order has been placed, we cannot guarantee that any changes can be made. Please call us directly at (844)710-6562 as soon as possible and we will do our best to accommodate you.
We are not responsible for delays due to weather, mishandling by the carrier, or undeliverable addresses nor are we liable for theft after confirmed delivery.
Damaged or missing items must be reported within three business days of package receipt.
By making a purchase you are demonstrating your clear understanding that we are selling these products are not used to diagnose, treate or cure any disease. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for our products. If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.
CBD Oil Returns:
If you have questions or concerns about these products please contact our customer service staff at (844) 710-6562 prior to purchasing this item. Your acceptance of the terms of purchase means you agree to and understand the refund policy. Refund Policies:
- Returns are allowed within 14 days.
- Returns must be unused and unopened.
- Shipping costs will not be refunded.
- Customer is responsible for return shipping costs.
- Refunds will not be issued until the product has been confirmed received, but once received every effort will be made to complete the refund as quickly as possible.
- All refunds require RMA (Return Merchandise Authorization) form.
- Damaged or otherwise compromised products may be returned
Vaporizers are fulfilled by Betterlife Holdings, LLC. Please follow return shipment instructions included in your shipping box.
Returns of all unused and unopened products are accepted for 30 days following receipt of your order. Simply send back for a refund less a 15% restocking fee and shipping costs. Order cancellations are also subject to a 15% re-stocking fee.
Due to the nature of the devices that we sell, we cannot accept returns of any used products (for hygienic reasons). Because of this, we highly recommend researching the product that you are interested in before purchasing. Feel free to call us so that our knowledgeable customer support team can help you decide which vaporizer is right for you.
- A Return Merchandise Authorization number (RMA No.) is required for all returns.
- Returns without a RMA number will be refused.
- RMA Numbers are valid for 30 days.
- Supplier is not responsible for any return shipping costs.
- All unused and unopened items are subject to a 15% restocking fee.
- Merchandise must be returned in original manufacturer box with enclosed documentation.
- No returns will be accepted after 30 days of invoice/ship date, unless item is defective and under warranty.
- Merchandise must be returned to Supplier’s facility at to receive credit.
- Once item is received at Supplier’s facility and determined to be defective by Returns Dept., item(s) will be credited back to Vendor account at original invoice price. 8. If item is found to be working properly, item will be returned to end user at Vendor expense.